Leading Omani automotive distributor OTE Group is harnessing the transformational power of smartphone technology to take customer service standards to new heights in the Sultanate of Oman.
The group, which distributes an array of iconic auto brands as well a number of prestigious auto related franchises, has launched ‘OTE Connect’ – a ‘must-have’ mobile and online app that is helping OTE’s vast customer base unlock further value from their purchases. New customers are also discovering the elevated levels of convenience offered by the app in accessing OTE Group’s services across preowned cars, auto leasing, and car, truck and pickup rentals.
Since its recent rollout, OTE Connect has notched up huge numbers of downloads that are growing in multiples of thousands every month. An average of over 1,000 bookings for maintenance service appointments are logged on the app every month, thanks to the ease of convenience offered by this new electronic service. Other features connect customers to the Group’s showrooms, customer champions, service centres, and parts outlets.
Functionality is a key strength of the OTE Connect app. Customised for OTE’s exclusive use, the app is available for smartphones based on both IOS and Android operating systems. By simply downloading the app and registering their particulars, customers – old and new – can stay abreast of various value-enhancing initiatives and schemes introduced by OTE Group from time to time. Notifications alert registered customers to everything from new auto launches and promotional campaigns, to discounts, giveaways and other incentives announced by the Group’s various automotive divisions.
Besides securing service and maintenance appointments, customers can also use OTE Connect to schedule test drives of their choice of automotive brands coming on the market – all from the convenience of their smartphones. In the same vein, rentals of cars, trucks and pick-ups from OTE’s Value Plus service can be booked via the app as well. Furthermore, customers scheduling a service appointment can also rent a car when they drop off their vehicle for service – a seamless experience made possible by the OTE Connect app.
In essence, the app raises the bar on customer services extended by OTE Group to its diverse clientele. Through a combination of functionality and rich features, OTE Connect enables customers to make the most of the Group’s portfolio of products and services with the ease of a click. It also establishes seamless connectivity between OTE Group and its vast customer base.
OTE Group is the exclusive distributor of a range of prestigious international automotive brands such as Cadillac, Chevrolet, Hyundai, Isuzu, Subaru and Genesis in the Sultanate of Oman. This is in addition to a wide portfolio of automotive equipment, tyres, lubricants, accessories and parts, and electronics and home appliances that are marketed under the OTE banner. Underpinning OTE’s sales and distribution infrastructure is a network of showrooms, service centres and workshops that spans the length and breadth of the country. With OTE Connect, accessing the product and service offerings of this vast enterprise is now a breeze.